Help centre

The currency belongs to the club. A club configured in pounds sterling shows GBP (£), and a club configured in euros shows EUR (€). The quote, shares, balance and refunds keep the booking’s currency. Changing language or country of play does not convert prices.

Check the club terms in the summary. Depending on the club, confirmation requires a first share and a card guarantee, all shares, or payment at the club. An interrupted payment or a bank authentication screen does not by itself confirm the booking. Check its status in the app.

If the club offers shared payments, you can pay one or more shares. When a guarantee is required, the person making the booking accepts responsibility for the remaining balance and registers a card. Other players’ completed payments reduce the balance. The amount and settlement deadline are shown before confirmation.

Open the existing booking and use its payment recovery action if offered. Check the status before trying again. If it remains unclear, contact support with the booking reference.

The summary shows the club’s cancellation deadline and whether payments are refunded and benefits restored. Use the cancellation action while available. Otherwise, contact the club. A pending refund has been requested; the money has not necessarily reached your bank. It keeps the booking’s currency.

Benefits depend on the club and their terms. The quote shows those available for the booking and the amount still to pay. A voucher balance is not converted when you change your country of play.

The booking time, settlement deadline and cancellation deadline follow the club’s time zone. Check the date and time in the summary, especially when travelling.

Your country of play determines the displayed scale. In France, the app uses the reference scale from 1 to 10. The UK scale runs from 0 to 7 in half-level steps. The descriptions help you choose suitable matches. Changing country changes the display, not your saved reference level. PX Padel’s playing-level scale is not an official LTA ranking.

No. Playing level helps you find suitable matches. A competition profile or ranking describes results in a particular competition system. For an external service, check its information and terms.

Yes. Language and country of play are independent. Use the app’s language settings on iPhone, or your system language preferences according to the platform. The club’s currency and booking terms still apply.

A confirmed country change adapts the relevant level and competition displays. It does not convert prices or change the terms of an existing booking.

You can choose a city manually where the feature allows it. Location helps with nearby searches and distances. You can change permissions in your device settings.

Use the menu on the relevant profile, message or comment to report content. You can also block an account to prevent contact and hide its content. Reports are reviewed as a priority.

Open your profile, choose “Delete my account” and confirm. For a request about your data, email pxpadel@gmail.com. See the privacy policy for deletion, retention and your rights.